Online Sales and Shipping Policies
CUSTOMER SERVICE:
For over 15 years, GrandView Mercantile Co. and our consignment store ReVue, have provided our customers with an excellent level of customer service at our marketplace in Columbus, Ohio. We extend the same level of care and attention to our customers visiting our website. We have made every attempt to ensure that the content and information on our website is accurate and we welcome your feedback.
If you have any questions about any of the wonderful pieces shown throughout the site, or don't see what you are looking for, please call or email us and we will be happy to assist you.
PRICING AND AVAILABILITY:
Please note that all prices are in U.S. Currency. Shipping and handling are not included.
Acquiring items from GrandView Mercantile or ReVue's online catalog couldn't be easier. When you see an item of interest, simply fill out the order form with your shipping and payment information. Your order will be confirmed by email and you will be contacted by one of our Web Sales Consultants within 24 hours. If you prefer, you can place your order by telephone Monday thru Saturday from 10am-6pm or Sunday from Noon -5 EDST
Every item featured in the GrandView Mercantile and ReVue online catalog is unique and we can sell the item only once. When you see something of interest, we encourage you to place your order or contact us right away in order to avoid disappointment. Due to the unique nature of our inventory, many of the items featured in our on-line catalog sell very quickly. Please call or email if you have any questions prior to placing your order.
All items shown on the website are subject to prior sale. Because our pieces are one of a kind and are sold on both the website and in our marketplace, there is a chance that an item on our site has already been sold. We work very hard to avoid this. In the event the item you have purchased has been sold, we will notify you as quickly as possible and your credit card will not be charged.
GrandView Mercantile and ReVue make every effort to provide you with accurate and up-to-date information on our website, but occasionally mistakes do happen. We reserve the right to correct any factual or pricing errors on the website before or after a transaction has been made. In the event that a pricing error has occurred after an online transaction has been made, the customer will be notified before the order is processed or the credit card is charged.
ONLINE ORDER PROCESSING POLICY:
After you submit your order, you will receive a computer-generated confirmation that your order was placed. Your credit card will not be charged until the item(s) is picked up by your shipper. If you are not using a professional shipping service and are planning to pick up your item(s) yourself, your credit card will be charged as soon as you have received the follow up communication from one of our Web Sales Consultants.
PAYMENT OPTIONS: We accept Mastercard, Visa and Discover, all of which are processed thru the highly secure Paypal system. If you wish to call the store and pay for an item with your credit card, this may be done Monday thru Saturday from 10am-6pm or on Sunday from noon to 5pm.
SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
SHIPPING INFORMATION: Shipping your items safely is our number one concern. Therefore GrandView Mercantile and ReVue will help you arrange shipping thru a company that will best serve your needs. Fees for shipping are the responsibility of the buyer and vary depending on destination, value and size of the item(s) shipped and the mode in which it is carried. Many of our online catalog items provide links to get instant shipping quotes. For large items or pieces that could require special handling please email or call and we will help you get the quotes necessary to meet your requirements. If satisfactory shipping quotes cannot be found within 2 business days of placing your order, then your pending sale would be voided and your credit card would not be charged. All shipping must include insurance that covers the full value of the sale price and delivery confirmation for tracking purposes.
All sold items must be picked up within 7 days of purchase. If arrangements need to be made to accommodate a special circumstance, please contact one of our Web Sales Consultants by phone or email and they will be happy to help.
OUR ONLINE SALES RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. However, antiques and previously owned items are seldom perfect. If you have any questions about the item(s) you are ordering, please email or call with your questions before placing your order. We will be happy to send additional detailed photos.
In the rare occasion where you feel you must return an item, you must contact us via email within 3 days of receipt. You will receive an acknowledgement of your return request which will include instructions for the return. Any item(s) returned must be returned via the original carrier, must include insurance that covers the purchase price and a delivery confirmation for tracking purposes.
Items that are being returned must be shipped within 7 days of receiving our confirmation of your request for return. Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) within three (3) days if returned in the same condition as it was when it was sent to you. Buyer is responsible for all return shipping/insurance costs, which will not be reimbursed for any reason.
OUR RESTOCKING POLICY: There is a 20% restocking fee for items returned. This fee will be waived in the event that we inadvertently misrepresented an item.
OUR DAMAGE POLICY: If, despite the efforts of your shipper, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order including all contents and all original packing material. Please do not return items damaged in shipment as doing so will void the shipping insurance. Grandview Mercantile and Revue will provide any necessary paperwork to help you with your claim.
Privacy Pledge
GrandView Mercantile and ReVue are committed to ensuring your privacy as a customer. When you visit our online shop, our web site automatically recognizes your internet provider. When you make a purchase online, in addition to your order information, we collect your e-mail address and information on what pages are accessed at our site. We do this in order to better serve you by providing the type of information and items you find most useful and interesting. We also collect the information you volunteer to us, such as the types of antiques you collect or particular items you might be looking for.
If you give us permission, we will also use this information to send you periodic email updates or to notify you when the types of antiques you collect become available.
We do not sell the names of our customers. GrandView Mercantile and ReVue do not sell or exchange names, or any other information about you, with third parties. Any information you provide is kept strictly confidential.
If for any reason, however, you wish to be taken off of our e-mail list, please contact us via e-mail at info@grandviewmercantile.com and simply say "remove me from your list."
Online Sales and Shipping Policies
CUSTOMER SERVICE:
For over 15 years, GrandView Mercantile Co. and our consignment store ReVue, have provided our customers with an excellent level of customer service at our marketplace in Columbus, Ohio. We extend the same level of care and attention to our customers visiting our website. We have made every attempt to ensure that the content and information on our website is accurate and we welcome your feedback.
If you have any questions about any of the wonderful pieces shown throughout the site, or don't see what you are looking for, please call or email us and we will be happy to assist you.
PRICING AND AVAILABILITY:
Please note that all prices are in U.S. Currency. Shipping and handling are not included.
Acquiring items from GrandView Mercantile or ReVue's online catalog couldn't be easier. When you see an item of interest, simply fill out the order form with your shipping and payment information. Your order will be confirmed by email and you will be contacted by one of our Web Sales Consultants within 24 hours. If you prefer, you can place your order by telephone Monday thru Saturday from 10am-6pm or Sunday from Noon -5 EDST
Every item featured in the GrandView Mercantile and ReVue online catalog is unique and we can sell the item only once. When you see something of interest, we encourage you to place your order or contact us right away in order to avoid disappointment. Due to the unique nature of our inventory, many of the items featured in our on-line catalog sell very quickly. Please call or email if you have any questions prior to placing your order.
All items shown on the website are subject to prior sale. Because our pieces are one of a kind and are sold on both the website and in our marketplace, there is a chance that an item on our site has already been sold. We work very hard to avoid this. In the event the item you have purchased has been sold, we will notify you as quickly as possible and your credit card will not be charged.
GrandView Mercantile and ReVue make every effort to provide you with accurate and up-to-date information on our website, but occasionally mistakes do happen. We reserve the right to correct any factual or pricing errors on the website before or after a transaction has been made. In the event that a pricing error has occurred after an online transaction has been made, the customer will be notified before the order is processed or the credit card is charged.
ONLINE ORDER PROCESSING POLICY:
After you submit your order, you will receive a computer-generated confirmation that your order was placed. Your credit card will not be charged until the item(s) is picked up by your shipper. If you are not using a professional shipping service and are planning to pick up your item(s) yourself, your credit card will be charged as soon as you have received the follow up communication from one of our Web Sales Consultants.
PAYMENT OPTIONS: We accept Mastercard, Visa and Discover, all of which are processed thru the highly secure Paypal system. If you wish to call the store and pay for an item with your credit card, this may be done Monday thru Saturday from 10am-6pm or on Sunday from noon to 5pm.
SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
SHIPPING INFORMATION: Shipping your items safely is our number one concern. Therefore GrandView Mercantile and ReVue will help you arrange shipping thru a company that will best serve your needs. Fees for shipping are the responsibility of the buyer and vary depending on destination, value and size of the item(s) shipped and the mode in which it is carried. Many of our online catalog items provide links to get instant shipping quotes. For large items or pieces that could require special handling please email or call and we will help you get the quotes necessary to meet your requirements. If satisfactory shipping quotes cannot be found within 2 business days of placing your order, then your pending sale would be voided and your credit card would not be charged. All shipping must include insurance that covers the full value of the sale price and delivery confirmation for tracking purposes.
All sold items must be picked up within 7 days of purchase. If arrangements need to be made to accommodate a special circumstance, please contact one of our Web Sales Consultants by phone or email and they will be happy to help.
OUR ONLINE SALES RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. However, antiques and previously owned items are seldom perfect. If you have any questions about the item(s) you are ordering, please email or call with your questions before placing your order. We will be happy to send additional detailed photos.
In the rare occasion where you feel you must return an item, you must contact us via email within 3 days of receipt. You will receive an acknowledgement of your return request which will include instructions for the return. Any item(s) returned must be returned via the original carrier, must include insurance that covers the purchase price and a delivery confirmation for tracking purposes.
Items that are being returned must be shipped within 7 days of receiving our confirmation of your request for return. Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) within three (3) days if returned in the same condition as it was when it was sent to you. Buyer is responsible for all return shipping/insurance costs, which will not be reimbursed for any reason.
OUR RESTOCKING POLICY: There is a 20% restocking fee for items returned. This fee will be waived in the event that we inadvertently misrepresented an item.
OUR DAMAGE POLICY: If, despite the efforts of your shipper, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order including all contents and all original packing material. Please do not return items damaged in shipment as doing so will void the shipping insurance. Grandview Mercantile and Revue will provide any necessary paperwork to help you with your claim.
Privacy Pledge
GrandView Mercantile and ReVue are committed to ensuring your privacy as a customer. When you visit our online shop, our web site automatically recognizes your internet provider. When you make a purchase online, in addition to your order information, we collect your e-mail address and information on what pages are accessed at our site. We do this in order to better serve you by providing the type of information and items you find most useful and interesting. We also collect the information you volunteer to us, such as the types of antiques you collect or particular items you might be looking for.
If you give us permission, we will also use this information to send you periodic email updates or to notify you when the types of antiques you collect become available.
We do not sell the names of our customers. GrandView Mercantile and ReVue do not sell or exchange names, or any other information about you, with third parties. Any information you provide is kept strictly confidential.
If for any reason, however, you wish to be taken off of our e-mail list, please contact us via e-mail at info@grandviewmercantile.com and simply say "remove me from your list."